Return & Exchange Policy

Return & Exchange Conditions

• Intact Commodity: Unworn, unused, unaltered, with original tags, labels, and packaging intact. Hats must retain their original shape; bags must be free of stains, scratches, or signs of use; silk scarves and shawls must be unwashed and in sealed packaging (for hygiene reasons).
• Defective Commodity: With quality problems (e.g., hat brim deformation, bag zipper malfunction, silk scarf loose threads or color fading, product material inconsistent with description), or wrong delivery (style/color/size inconsistent with the order).
• Customized Commodity: Can only be returned or exchanged if there are serious manufacturing defects (e.g., wrong embroidery design, incorrect custom size); no return or exchange for non-quality issues (e.g., change of style preference, incorrect customization request submission).

Non-returnable & Non-exchangeable Items

• Commodities that have been worn, used, washed, altered, or with missing tags, labels, or original packaging.
• Silk scarves and shawls that have been opened from their original sealed packaging (due to U.S. hygiene standards).
• Damages caused by personal reasons (e.g., hat shape damage from improper storage, bag stains from spills, silk scarf tearing from rough handling).
• Final sale items (marked as "Final Sale" on the product page, typically clearance or limited-edition accessories), no return or exchange.

Return & Exchange Process

1. Submit Application: Call the customer service hotline or submit a request via the website’s return portal, provide the order number, product problem description, and clear photo/video evidence. The customer service will review your application within 2 business days and issue a Return Authorization (RA) Number after approval. Returns without an RA number will be rejected.
2. Return Goods: Send the goods together with tags, labels, and original packaging to the designated U.S. return address. We recommend using a trackable shipping service (e.g., USPS First-Class Mail). For defective or wrong items, we will provide a prepaid shipping label; for personal reason returns, you will bear the shipping cost.
3. Review & Processing: After receiving the goods, we will conduct a detailed quality inspection within 3 working days.
   • Quality Problems/Wrong Delivery: After passing the inspection, we will process the return or exchange for you. For returns, we will refund the full amount (including original shipping fees); for exchanges, we will ship the replacement item within 2 business days.
   • Return/Exchange for Personal Reasons: After passing the inspection, we will process the return or exchange for you. A 10% restocking fee will be deducted from the refund amount, and shipping costs are non-refundable.
   
   
4. Complete Return & Exchange:
   • Refund: The refund will be returned to your original payment method within 3-5 business days after inspection.
   • Exchange: We will send the replaced goods to you via standard shipping free of charge.